8/31/2023 0 Comments Triceratops plushPlease contact us at you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Other exceptional circumstances outside the control of My Heart Teddy™.not cleared by customs, delayed by a natural disaster) Your order does not arrive due to exceptional circumstances outside our control (e.g.Your order does not arrive due to factors within your control (e.g.You do not want the product you have received (but you must return the item at your expense and the item must be unused).You do not receive them within the guaranteed time (45 days not including 2-5 day processing).Therefore, you can request a refund or reshipment for ordered products if: Once the packaging and shipping process has started, it can no longer be cancelled. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Refunds & returns policy Order cancellationĪll orders can be cancelled until they are shipped. If you have any other questions, please contact us and we will do our best to help you out. Will my items be sent in one package?įor logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. My tracking says "no information available at the moment".įor some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If you haven’t received tracking info within 5 days, please contact us. Yes, you will receive an email once your order ships that contains your tracking information. *This doesn’t include our 2-5 day processing time. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We are not responsible for any custom fees once the items have shipped. If you happen to be located in one of those countries we will contact you. However, there are some locations we are unable to ship to. We provide worldwide shipping to over 200 countries around the world. Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. Nothing means more to us than bringing our customers great value and service. Do contact us regarding any queries.We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Shipping is a service you purchase from your local carrier along with your order from us, so any shipping issues must be handled by the relevant carrier.Ĭustomer service is our utmost priority and we are truly sorry for any delays. We are not responsible for delayed, lost, held, or damaged packages, mis-delivery errors via carrier, or incorrect shipping info. We ensure all our packages are in ample condition before being shipped out. Ownership of packages turned over to your local carrier transfers to the buyer. Please use your respective country's tracking national postal carrier for the latest updates once your package arrives in your country! Here are a few tracking sites which may help you with tracking your order. Last updated: 1st December 2020 ORDER TRACKING We thank you for your understanding during these difficult times. Rest assured that we will monitor all orders until they reach you smoothly. Please allow an additional 1 - 2 weeks for your order to be delivered after your order has been processed. Medical supplies and PPE are given first priority with regard to shipping. Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to logistic restrictions. *All shipping times exclude clearance/customs delays Please allow up to 5 business days for dispatch during peak periods Country Orders are processed and shipped from our warehouse within 3 business days. Orders are shipped via USPS, DHL, FedEx, or your local carrier depending on the shipping address provided. To compensate for the delay in shipping, the best we could do it to at least make shipping free and keep your purchase simple and easy :) DELIVERY TIMES COVID-19 has been a pain for logistics all over the world, and shipping times have been extended indefinitely (please refer to the table below).
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